Shipping Policy

Introduction

Welcome to Elegant Amsterdam. This Shipping Policy describes the terms and procedures for shipping products purchased through our website. By placing an order with Elegant Amsterdam, you agree to this policy.

Shipping times

Once an order has been processed, it may take approximately 3-7 working days for shipment. 1-2 working days after this, the package will be delivered to your home. We strive to process and ship orders as quickly as possible.

Confirmation and Tracking

After placing your order, you will receive a confirmation email with the details of your purchase. Once your order has been shipped, we will send you a tracking number that allows you to track the status of your package.

Shipping costs

All orders are delivered free of charge.

International Shipping

International orders may be subject to additional customs fees, taxes and duties, for which the customer is responsible. Elegant Amsterdam is not responsible for delays caused by customs.

Stock issues

In case a product is out of stock after you place your order, we will contact you immediately to inform you of the expected delivery time or offer an alternative solution.

Damaged or Lost Goods

If your order arrives damaged or lost in shipment, please contact us immediately at info@elegant-amsterdam.com. We will endeavour to resolve the problem as soon as possible.

Change and Cancel

After placing your order, it is not possible to change or cancel your order. This is because once your order has been placed, your order will be processed as soon as possible.

Returns

Please see our Returns Policy for information on how to return products.

Contact

For questions about your order or our shipping policy, please contact us at info@elegant-amsterdam.com.

Changes in Shipping Policy

Elegant Amsterdam reserves the right to change this shipping policy at any time. All changes will be updated on our website.